AUTHENTICATION_FAILED

For details on how you can authenticate with the API service check Authentication.

This error will trigger the browser's authentication dialog, unless the AJAX mode is used (i.e., the X-Requested-With HTTP header is set to XMHTTPRequest).

Reason

• Authentication credentials, that were used in the API request, are invalid

Solution

• Check the authentication credentials, that you used in the API request
• Make sure, that the signature is generated properly, if you used a signature-based authentication scheme

Example

{
    "status": 401,
    "errors": [
        {
            "code": "AUTHENTICATION_FAILED",
            "message": "Used authentication credentials are invalid or signature verification failed",
            "more_info": "https://developer.kayako.com/api/v1/reference/errors/AUTHENTICATION_FAILED"
        }
    ]
}