1. API
  2. v1
  3. REFERENCE

SESSION_LOADING_FAILED

Reason

  • The supplied session ID does not belong to the authenticated user
  • A temporary authentication token was used to access an API end-point, that requires authentication
  • An anonymous session was used on a wrong portal

Solution

  • Make sure, that the API request does not include any session ID, if it includes authentication credentials
  • Make sure, that the API request does not include authentication credentials, if you want to authenticate using the session ID
  • Restart your browser, if you used Basic HTTP authentication and want to authenticate using the session ID
  • Be sure to specify the correct portal in your API request

Example

{
    "status": 454,
    "errors": [
        {
            "code": "SESSION_LOADING_FAILED",
            "message": "The server failed to load the session",
            "more_info": "https://developer.kayako.com/api/v1/reference/errors/SESSION_LOADING_FAILED"
        }
    ]
}