AUTHENTICATION_LOCKED

If invalid authentication credentials have been specified certain number of times, the authentication will be locked for some period (the exact number of times and period depend on configuration).

Reason

• You tried to login using invalid authentication credentials too many times

Solution

• You need to wait for some time to be able to authenticate again (the exact time should be available in the Retry-After HTTP header of the response)

Example

HTTP/1.1 429 Too Many Requests
Content-Type: application/json
Retry-After: 600
X-API-Version: 1

{
    "status": 429,
    "errors": [
        {
            "code": "AUTHENTICATION_LOCKED",
            "message": "The maximum number of authentication retries was reached",
            "more_info": "https://developer.kayako.com/api/v1/reference/errors/AUTHENTICATION_LOCKED"
        }
    ]
}