1. API
  2. v1
  3. REFERENCE

PASSWORD_POLICY_VIOLATION

Kayako implements a password policy to ensure, that all user passwords are strong enough.

Reason

  • The password does not meet password policy requirements

Solution

Make sure, that the password:

  • Is not easy to guess
  • Is not too short (the minimum length is configured)
  • Contains the minimum number of digits (configured)
  • Contains capital characters, if the password policy is configured to required this
  • Does not contain too many identical consecutive characters (configured)
  • Contains the minimum number of special symbols (configured)

Example

{
    "status": 400,
    "errors": [
        {
            "code": "PASSWORD_POLICY_VIOLATION",
            "message": "The password does not meet the password policy requirements",
            "more_info": "https://developer.kayako.com/api/v1/reference/errors/PASSWORD_POLICY_VIOLATION"
        }
    ]
}