Kayako implements a password policy to ensure, that all user passwords are strong enough.


  • The password does not meet password policy requirements


Make sure, that the password:

  • Is not easy to guess
  • Is not too short (the minimum length is configured)
  • Contains the minimum number of digits (configured)
  • Contains capital characters, if the password policy is configured to required this
  • Does not contain too many identical consecutive characters (configured)
  • Contains the minimum number of special symbols (configured)


    "status": 400,
    "errors": [
            "code": "PASSWORD_POLICY_VIOLATION",
            "message": "The password does not meet the password policy requirements",
            "more_info": ""