The API service supports the special X-Portal HTTP header (or the _portal argument), that can be used, e.g., to authenticate on a specific portal.


  • The requested portal does not exist or is not supported by the API service


  • Make sure, that you properly specify the portal name


    "status": 400,
    "errors": [
            "code": "PORTAL_NOT_SUPPORTED",
            "message": "The portal is not supported by REST API",
            "more_info": "https://developer.kayako.com/api/v1/reference/errors/PORTAL_NOT_SUPPORTED"

Supported portals

The following portals can be currently used with the X-Portal HTTP header (or the _portal argument): api (default), agent, admin, intranet, primary, visitor and desktop.